Questions about Meier (FAQ)

Yes. We keep the ordering process simple, no forms to fill out at checkout. After you order, we'll send you a short series of emails walking you through your prescription and pupillary distance details. Our optometrist reviews everything before your lenses are made, and if anything needs clarifying we'll reach out directly. It takes a few minutes and it means your lenses are made from information that's actually been looked at by someone who knows what they're doing.

Because we found that asking people to upload documents mid-purchase created unnecessary stress, especially on a phone. Ordering should feel easy. The clinical part, where precision actually matters, happens in a calmer moment after you've completed your purchase. You'll have time to find your prescription, measure your pupillary distance properly, and ask us questions if you need to. We think that produces better lenses than a rushed upload at the checkout screen.

We make lenses for all prescription types, including high powers, high astigmatism, and progressive multifocals. If your prescription sits outside standard parameters, our optometrist will contact you directly to talk through the options before anything is confirmed.

It means a qualified Australian optometrist reviews your prescription and checks your frame before your order ships. Not a support team working from a script. An actual optometrist. Once your frames arrive, we're available by email for any questions about fit, comfort, or your lenses. That support doesn't expire after 30 days.

Titanium is what surgeons and aerospace engineers reach for when something has to be both incredibly light and genuinely durable, that matters more for eyewear than most people realise. A good pair of frames sits on your face for eight to twelve hours a day. Titanium doesn't warp, doesn't corrode, and doesn't cause skin reactions. It's roughly a third the weight of acetate. Once you've worn it, going back feels wrong.

The frames are made by a specialist titanium eyewear factory overseas, the same production standard used by many of the independent European brands you already know and respect. Most people are surprised to learn that manufacturing origin rarely determines quality in eyewear -specification, materials, and quality control do. Every frame is personally reviewed by our optometrist before it leaves for you. We chose this factory because the quality is right. We weren't willing to compromise on that for a local manufacturing box tick.

Every Meier frame comes with a 3-year warranty covering manufacturing defects. If your frames arrive and something isn't right: the lenses, the prescription accuracy, or frame quality, contact us within 30 days and we'll sort it out. For non-prescription frames, we accept change of mind returns within 30 days. Prescription lenses are made specifically for your eyes so they can't be restocked, but we won't leave you stuck with something that isn't working.

Non-prescription frames ship within 7 to 10 business days across Australia. Prescription frames take 10 to 14 business days from the point we confirm your prescription. We'll send tracking once your order is on its way. If anything is going to take longer than expected, we'll tell you before you're left wondering.

Email us at hello@meiereywear.com. Our optometrist reads every message and responds personally. We're a small team and we'd rather take the time to answer properly than send you a template.